State Farm® Insurance Agent Kelly Duong
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ivan alcantar
April 25, 2025
5
out of
5
rating by ivan alcantar
"I just want to say that Iris has the best customer service . I had a couple of questions and she was able to answer them and explain them to me ."
Erika B Gonzalez
April 23, 2025
5
out of
5
rating by Erika B Gonzalez
"Great customer service ☺️"
We responded:
"We’re thankful for your feedback, Erika! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Binh Le
April 12, 2025
5
out of
5
rating by Binh Le
"Asley Nguyen very helpful staff and excellent service ."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Ashley. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Josiah
April 8, 2025
5
out of
5
rating by Josiah
"Helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Hillary Phan
April 2, 2025
5
out of
5
rating by Hillary Phan
"I wanted to transfer my State Farm car insurance policy from Washington to California and Ashley was so helpful. I texted their 24/7 number asking if I could walk in tomorrow to do it and Ashley ended up calling me shortly after the text and was able to complete everything over the phone! She was able to match my policy as closely as possible and explained everything so well."
We responded:
"Thank you for your awesome review! We're delighted to hear that Ashley provided you with excellent service during your policy transfer. We aim to make the process seamless, and your feedback confirms we're on the right track. If you need further assistance, feel free to reach out. "
Max Wry
March 25, 2025
5
out of
5
rating by Max Wry
"Great State Farm agent with an awesome caring staff."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
R T
March 25, 2025
5
out of
5
rating by R T
"Ana is very helpful. Whenever I need to ask any question, she has been always there to answer my questions and solve the insurance issues. I wish her all the best!"
We responded:
"Thank you for your kind words! We're glad to hear that Ana has been so helpful. We’ll make sure to share your wishes with her. If you need anything else, feel free to reach out!"
Jennifer
March 6, 2025
5
out of
5
rating by Jennifer
"Kelly’s office has great service, Ashley is very helpful and everyone is super considerate and kind! Definitely recommend!"
We responded:
"Thank you for your kind review, Jennifer! We're glad to hear that Ashley and the team provided you with great service when it comes to your insurance needs. "
Tony Duong
February 28, 2025
5
out of
5
rating by Tony Duong
"Great customer service, highly recommend!!"
We responded:
"Your recommendation means a lot to us, Tony! If you need any assistance in the future, don’t hesitate to reach out."
Tom Hong
February 28, 2025
5
out of
5
rating by Tom Hong
"Ashley Duong is an excellent agent. I’m very satisfied with her customer service skills."
We responded:
"Thank you so much for your kind words, Tom! We're thrilled to hear that Ashley provided you with excellent customer service."
This Guy
February 15, 2025
5
out of
5
rating by This Guy
"Excellent customer service treatment by Ana. She's very attentive and answered all my concerns. Very patient as well and explained everything I needed to know! I would recommend her to anyone."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ana provided you with excellent customer service. It's wonderful to know that she was attentive, patient, and able to address all your concerns. We appreciate your recommendation and are happy to help you with all your insurance needs. "
Rosalia Luevano
December 20, 2024
5
out of
5
rating by Rosalia Luevano
"Kelly Duong - State Farm Insurance Agent and Iris have been extremely helpful and efficient with their services. Iris always answers my calls; she’s very knowledgeable and patient. I highly recommend them for your car, earthquake, and house’s umbrella."
We responded:
"Thank you for your wonderful review! We’re glad to hear that Iris and our team were able to assist you effectively. Your recommendation means a lot to us. "
Andy Lei
October 3, 2024
5
out of
5
rating by Andy Lei
"Iris is the best insurance agent I have ever had. She is extremely helpful and never lets customers wait long for answers to their questions. The company should be proud to have her on its team."
We responded:
"Thank you for your review, Andy! We're glad to hear that Iris has been extremely helpful and responsive. We appreciate your recognition of her dedication and exceptional service. "
Tri Vo
September 20, 2024
5
out of
5
rating by Tri Vo
"I came across Kelly Duong State Farm by chance while searching on Google. Most of the reviews were five stars, with only a few negative ones. Some one-star reviews mentioned long-term clients feeling dissatisfied, which made me hesitant at first. However, I decided to give them a try, and I’m glad I did. We encountered an issue with our business, but Kelly Duong and her team handled it promptly and efficiently. The staff at the agency have always been helpful, whether I reach out by phone or email. They respond quickly and resolve any issues I’ve had, which has really impressed me."
We responded:
"Thank you so much for your review. We take great pride in being professional and efficient at all times and we're glad we were able to impress you. Thank you for your trust in us and we look forward to being here for you for many years to come!"
Arge Suarez
July 9, 2024
5
out of
5
rating by Arge Suarez
"People there are amazing very helpful. Every time I call for questions or anything. Are nice always helping me and have great costumer service. I'm very happy with them.and recommend to everyone"
Maritza A. Sandoval
July 2, 2024
5
out of
5
rating by Maritza A. Sandoval
"Kelly and her team have always been super helpful! When I moved to OC I had technical difficulties transferring my policy over to OC. Iris was super helpful and very hands on! She took care of the situation for me in a timely manner. I’m very appreciative of her hard work in getting my insurance back on track. Couldn’t be happier with the service I’ve been given 🤗"
We responded:
"Thank you, Maritza, for your positive review! We appreciate your feedback and glad to know that you're happy with the service we've provided. We look forward to helping you for many more years to come!"
e'soj Odanera
June 28, 2024
5
out of
5
rating by e'soj Odanera
"totally cool team very professional everyone of them is great& sincerely helpfull,thank you KELLY, I'm a customer for life,"
We responded:
"Thank you for your time and review e'soj. We love helping you and will always be here for you. "
bao tran
June 5, 2024
4
out of
5
rating by bao tran
"Good service however recent significant price increase for renewal made me want to shop for quotes from other insurance companies!"
We responded:
"Thank you for your feedback, Bao. We're glad you have a positive experience with our service. We understand your concern and assure you that State Farm continuously assesses our pricing to provide fair and competitive rates for all customers. I will reach out to you to discuss options. "
Luis Almazan
April 20, 2024
5
out of
5
rating by Luis Almazan
"Iris Is Very Helpful, Keeping me updated when it comes to payments that I forget to pay, before my policy gets canceled!"
We responded:
"Thank you for taking the time to share your experience with Iris. We're glad to hear that she has been helpful in keeping you updated on your payments. We understand that life can get busy, and we are here to help whenever you need it. "
Chivita
April 16, 2024
5
out of
5
rating by Chivita
"I’ve been a member of the State Farm family for I would say 25 years or so. Kelly and Iris are always so helpful with any questions or concerns I may have. I’ve considered shopping around for other insurance companies because of the high cost of insurance…It makes sense to shop around, right? I thought about it, but then the relationship that we’ve established with Kelly and Iris makes better sense than switching. I periodically call and see if there are ways to save on the cost insurance and they always offer reasonable solutions for me. I don’t know what I would do without Iris! I highly recommend Kelly & Iris at State Farm."
We responded:
"Thank you for being a loyal member of the State Farm family. We're glad to hear that we have been consistently helpful in addressing your concerns. We appreciate the strong relationship you've built with us and value your recommendation. "
maria serrano
April 13, 2024
5
out of
5
rating by maria serrano
"Best service 100%"
We responded:
"Thank you, Maria, for your review! We always strive to provide the best service possible and I'm glad you agree!"
Alma Gonzalez
April 10, 2024
5
out of
5
rating by Alma Gonzalez
"Iris Villa was exceptional, great costumer service, great communication and very attentive. She literally gave me a peace of mind getting the perfect coverage to my car. I couldn’t be more satisfied and pleased. Thank you Iris."
We responded:
"Thank you for your positive feedback on Iris Villa's exceptional customer service, great communication, and attentiveness. We're glad to hear that she provided you with a peace of mind and helped you find the perfect coverage for your car. We will pass along your appreciation to Iris."
Thy Nguyen
April 10, 2024
5
out of
5
rating by Thy Nguyen
"We’ve been a client of Kelly Duong State Farm for over 10 years. Everyone in this office are truly knowledgeable with the products and their customer service is fast and accurate."
We responded:
"Thank you for sharing your positive experience Thy! We're delighted to hear that you have been a satisfied client for over 10 years. We appreciate your feedback!"
Dale Edward
April 9, 2024
5
out of
5
rating by Dale Edward
"I have been a client of Kelly's and her office for about 5 years. What do you want from an insurance agent - efficiency, customer service and accessibility? She and her officemates Iris & Duc provide these services exceptionally well. A great group of people to work with!"
We responded:
"Thank you, Dale, for sharing your positive experience with our Agency. We're happy to hear that we've been able to provide you with such a great experience. We appreciate your feedback and look forward to continuing to serve you!"
TRACY HODGES
April 9, 2024
5
out of
5
rating by TRACY HODGES
"Iris was kind and helpful. She worked with me to get the right coverage for what I could afford."
We responded:
"Thank you, Tracy, for your positive feedback! We're glad to hear that Iris was able to provide you with excellent service by helping you find the right coverage within your budget."